CWORLD provides full 12 months warranty coverage on all products for hardware related issues only. We understand equipment failure can be a frustrating experience, that's why we aim to provide a simple and fast turnaround for faulty goods and expert after sales support to avoid return of those "non hardware related" non faulty goods. Software related issues are not covered under warranty by CWORLD or vendors.

I Think My Hardware Is Faulty, What Do I Do Now?

Here are the steps to take in order to lodge a warranty return with us:

• Checking troubleshooting/manual information

  We highly recommend checking documentation and any troubleshooting guides before making a warranty claim. More than half of all warranty claims are returned to the customer as 'no fault found'. Simple workarounds or setting changes can return your product to the factory default conditions. Most manufacturers have phone support available (with a list of numbers found here.) If the product appears to be a hardware problem, we will request you return the faulty goods (see below).

• Product is Dead on Arrival (DOA)

  Standard DOA period is 7 days from date of invoice. Any product that is deemed Dead on Arrival (DOA), we will endeavor to replace ASAP with a new unit. This condition is subject to stock availability and fault description(s). Please complete the relevant RA Form and return the product to us via registered post/courier. Upon receipt of the goods we will contact you via phone or email.

• Product is faulty, but within warranty period

  After the initial 7 day DOA period all warranty claims are generally referred to vendors directly. Vendors often offer a pickup service of the equipment and have claims processed within 7-14 days*. If you prefer to deal with Computer World for making a warranty claim , please contact the vendor to obtain an RA/Case ID # and CWORLD will process the claim on your behalf. Please complete the CWORLD RA Form (including Case ID from vendor), and send back with the equipment and all relevant packaging/documentation and we will process the claim with vendors on behalf of customers. Generally RA claims take 3-4 weeks to process by this method due to logistical and procedure constraints.

• Warranty timeframe guidelines

  Generally warranty claims with CWORLD will take 3-4 weeks to process (this may vary depending on vendor and the fault etc). We will contact you via email once goods are ready/shipped or if you prefer you may lodge an enquiry with your order and/or invoice # via email to warranty@cworld.com.au or by calling (03) 8680 3900.

  Alternatively, you may contact and deal with the vendor directly. This method is generally recommended for laptop/desktops/printers and networking products as this cuts out a lot of handling and processing delays via CWORLD. Generally, the major vendors offer a pickup/return warranty* and only take 7-14 working days for these products.

• Advanced product replacements

  If your product is faulty, and you cannot wait for RA processing, we suggest you buy a replacement and return the faulty goods to us. We cannot give advanced replacements but will refund or credit the original unit(s) value once processed and credited from the vendors. Under no circumstances will CWORLD supply replacement goods before the warranty items have been received by our warranty department. Please do not ask for this as refusal often offends.

• Hardware return procedure

  When sending goods back to CWORLD, you will need to pack the hardware sufficiently for shipping, as we are not responsible for any damage caused during transit. Mark your invoice # clearly on the outside of the box, with our return address (below). Goods arriving damaged will not be accepted, and large inadequately packed goods may incur a packing fee on return. Please note that all goods must be returned to CWORLD at your cost. Please do not return goods to us C.O.D. under any circumstances as these will be rejected. Goods sent without the correct information will either be rejected or result in extended processing delays. Please note the cost of returning goods must be paid by the customer prior to return shipping.

• Return Address for Goods

  CWORLD Pty Ltd
  ATT: RA Dept
  
  10/345 Plummer Street
  PORT MELBOURNE VIC 3207

Check below for contact details relevant to get support for your product.